Dear passengers,

We are really apologized for the delay of the flight. Thanks for your patience of waiting. We can't tell how much we appreciate it. We finally have the whole story for you. The plane was delayed by a storm in Northern China. We could not tell how long it could be at that time. However, thanks for sticking it out with us. We will be at your service anytime.

Sincerely,

Shinhisa

Director of Customer Service

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