DearCustomerService，

IamwritingtoexpressmydissatisfactionwiththenewwashingmachinethatIrecentlypurchasedfromyourcompany.Unfortunately，themachinehasbeenexperiencingfrequentbreakdownssinceitwasinstalled，whichhasbeencausingmeagreatdealofinconvenience.

Tobespecific，themachinefrequentlystopsinthemiddleofacycle，leavingmyclothessoakingwetandcausingmetorepeattheentirewashingprocess.Sometimes，themachinetakesanincrediblylongtimetostart，andonotheroccasions，itsimplyrefusestostartatall.

Ihavecontactedyourcustomerservicedepartmentseveraltimesoverthepastfewweeks，buttheissuehasnotbeenresolved.Eachtime，yourrepresentativeshaveassuredmethattheproblemwouldbefixedpromptly，buttheissuesstillcontinue.Thishascausedagreatdealoffrustrationonmyendandhasledmetobelievethatyourcompanydoesnotprioritizecustomersatisfaction.

Iexpecttoreceiveapromptresolutiontothisissue，asIpurchasedthewashingmachinewiththeexpectationthatitwouldfunctioncorrectly.Iamhopingthatyoucaneitherfixthemachineorprovidemewithareplacement.Alternatively，Iwouldlikearefund.

Iappreciateyourunderstandingandpromptattentiontothismatter.Iamlookingforwardtohearingbackfromyousoon.

Sincerely，

[YourName]

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